Q: What is DSL?
A: DSL (digital subscriber line) is an always-on internet connection that uses the same regular wiring as your telephone service.  All of the same internet resources that you enjoy with your dial-up modem connection are available, but the difference is the speed!

Q: How fast is DSL?
A: DSL is capable of speeds up to 7.1mbps, or about 100 times faster than a 56k modem.

Q: Can I talk on the phone and use the DSL at the same time?
A: Yes.  DSL is completely separate from your telephone service, and allows you to enjoy the freedom of an always-on internet connection without tying up your phone line.

Q: Do I need to have special wiring installed?
A: No.  The vast majority of homes and businesses will not need special wiring, as DSL works over the same lines that carry your telephone service. 

Q: Being that it shares the line, will DSL cause problems with my phone service?
A: No.  DSL uses frequencies far above what the human ear is capable of hearing.  Special filters help to keep the two separate signals from interfering.

Q: Can I still use AOL?
A: Yes. AOL has a product called "Bring your own access", which for about $10 a month lets you use the familiar AOL environment, from any internet-connected PC.

Q: Can I get DSL in my apartment building?
A: Yes.  Since DSL uses existing phone lines there is no need to have special wiring done, so you wont have to worry about violating your lease.

Q: Does anyone have to visit my house?
A: No.  Most DSL is a simple self-install.  Certain types of DSL require the phone company to visit, but those are primarily for businesses.

Q: Can I use a laptop with DSL?
A: Yes.  As long as your laptop has a network card and meets the minimum system requirements you should have no problem with DSL.

Q: Will my Macintosh work with DSL?
A: Yes.  As long as your computer meets the minimum system requirements you should have no problems.

Q: How long does it take from order to install?
A: Most DSL can be installed in about 3 weeks.

Q: Why can't I get the service? My neighbor has it.
A: DSL is a distance-sensitive technology that works solely over copper phone lines. Currently, Stargate DSL is only available to customers residing within 2.5 "wire-run" miles (12-15 thousand feet) from their local telephone serving office. In addition, customers must be served over copper wires. Other technologies have been introduced into the local telephone network (such as fiber-based facilities) which provide great network efficiency, but are currently incompatible with DSL.

Manufacturers today are working to enable their equipment to overcome the limitations and make DSL more widely available. So, while you may not qualify for the service today, it is possible that you could be able to receive it in the future as the technology improves.

Q: How does DSL compare to cable modems?
A: Cable modems offer service over a shared cable. Tens, and possibly hundreds, of users may be connected to this local cable line. Because the available bandwidth is finite, access speed is compromised as more users access a cable data network. The capacity available to any one user inevitably drops. DSL technology provides a dedicated service over an existing local connection to the Verizon serving office near you. This means that you don't have to share your local access connection with other users.

Q: Does Stargate block data ports or prohibit customers from using alternative domain names in email addressing?
A: No, unlike other regional DSL providers, Stargate does not block data ports or prohibit customers from using alternative domain names in email addressing.